Allstate Insurance Red Deer Agency — Insurance Agency in Red Deer

Reviews of Allstate Insurance Red Deer Agency

• Mason

  Added 2016.08.25

  This review is for Esurance Canada, who is backed by Allstate. I have had horrible service and would strongly recommend to anyone NOT to use this company as insurers. I had a policy with Esurance in the past so when I recently bought a new truck and was looking to insure it with someone else I had to call for a claims history letter. After waiting on hold for 37 minutes I finally had my call answered. I had a small balance of $20 left on my previous policy so I attempted to pay it. The agent on the phone had no clue how to authorize a credit card payment and after being put on hold twice and waiting for an additional 15 minutes the payment finally went through. I then asked for the claims letter to be emailed to me. I was informed it would take up to 24 hours. Prior to this I had to call AMA for a claims history as well and this was emailed to me while I was still on the phone with the rep. As an internet insurer I would assume Esurance should be able to accommodate this request as quickly if not quicker than a standard insurer like AMA. After waiting 24 hours with no email I called Esurance back. I was now informed it could actually be 24-48 hours, causing me to be unable to insure my new vehicle for several days. The people I dealt with on the phone were rude and extremely unhelpful. I will never use Allstate or Esurance again and will strongly recommend to anybody I know looking for an insurer to avoid them and find a company with some actual customer service