Avis Car Rental — Car Rental in Red Deer

Reviews of Avis Car Rental

• Sarah

  Added 2015.02.10

  They still don't offer pickup and drop off service.
• Anthony

  Added 2014.10.05

  Had a bad experience here . I had rented my vehicle through Hot Wire ( I normally rent through discount which is the same price wise) . I went in to pre pay my rental and let them know that I would be slightly past my 5 pm pick up time that I had booked under. The lady told me I could not pre pay as it would change my drop off time . I said ok I will be a bit past and she said don't worry we are open till 6 . So I arrive at about 5:15/5;20 after trying to call my whole way down to let them know I would be there . The phone kept getting redirected to the call center . When I got there no on was there . On the counter is says sorry we missed you wit a number to call. It was the same number I had been calling. When I reached the call center they couldn't help me. I sat there waiting and the Hotel staff at the location we feeling bad for me and were trying to help me . Eventually someone had given me a card with managers number whom I called and he tried to tell me I wasn't booked . It wasn't until I told him that I had already been in and spoke with staff early that confirmed I was booked and my car was ready the he snarlingly agreed to come back . He did not apologize, and when I asked about my drop off time at 4:30 to be changed to this one he said "no that was my contract between Hotwire and I and I would be charged 27$/hour if I was late . When I arrived 4 days later to drop off 5:40pm guess what ???? No one was there again !!!! There was another customer there who had a similar experience to me . After calling the call center and talking to them they assured me that I would not receive any extra charges even though when I went in to check the manager had tried to check me in for 8 am the next day . Worst rental experience ever and I will not be renting there again .
• Hunter

  Added 2014.05.24

  I rent from here several times each year, and have never had a problem. Inexpensive rates, and once or twice when they didn't have the model I booked they upgraded me to a better model at no charge. Quick service, and no issues.
• Steven

  Added 2013.11.01

  They do not offer pick up and drop off services. They charge 3.00 dollars/liter for gas if you do not fill up the tank. After 3 days of renting for the price of 57 dollars, I was charged an extra 20 dollars for being only one hour late in returning the vehicle. I have been to enterprise many many times and it has not been like this even once.
• Brandon

  Added 2013.08.07

  Worst car rental company EVER, I will never go back to them. First they gave me wrong address to their location went there and found out they moved from the address they gave. The person I spoke to at Sandman hotel gave me their new address took another taxi, I complained the lady who works there told me to call the website myself to ask them to change the address on their website because they didn't updated. Then she was going to charge me 350 dollars for down deposit from my credit card. I always rent from enterprise I will never go back to Avis again.. worst experience for my first time with them.